Delivery Policy
With a 6 years of experience shipping fine instruments and their accessories, both within Jordan and internationally, we strive for orders to be delivered as safely and quickly as possible. Our expert shipping and packing team ensure that all instruments that leave our workshop are fitted with bridge protectors and adequate packing so your instrument arrives ready to play! We work hard on getting your order processed and delivered as fast as we can. To inquire about your order, chat with us, give us a call at +962-798008808. email us at [email protected]
Do you charge for shipping?
We are pleased to be able to offer free shipping on all orders over JD 99 within Jordan! Carriers for the free shipping method depend on the items purchased, and all items may not ship from the same location. Orders under JD 99 have a flat-rate shipping and handling charge of JD 3 and most likely will be shipped with 24 hours . Shipments to outside Jordan addresses are subject to shipping charges at discounted rates.
I’ve received an order confirmation. How long will it take for my order to ship?
After receiving your order confirmation email, we will work hard on getting your order ready to ship. If your order is placed after 8 AM, we will begin processing your order the following business day.
Our average order processing time is 1-3 business days for accessory orders and 2-4 business days for instruments.
*Processing times can be longer during sales, promotions, and holidays.
Do you ship internationally?
Yes, we are proud to be able to ship most of our products internationally! Unfortunately we are unable to ship double basses and their cases internationally due to the high cost and risk of shipping it.
Orders shipped internationally will incur a shipping fee, and customers can choose either FedEx International or DHL as their shipping courier. These orders are normally delivered within 14 business days.
Some international orders may also require customs, duties, or import charges. The recipient of international shipments may be subject to such import taxes/customs duties and fees, which are charged once a shipment arrives in the receiving country. Cello House cannot estimate these charges, and fees are the sole responsibility of the recipient.
During the summer months (June through August), we, unfortunately, do not ship products to the Gulf Countries due to extreme heat.
For Any Inquiries Call Us: +962-798008808
Email Us At [email protected]